How do I find the right fit for the different shirt styles? There are sizing differences between the Regular Wash shirts and Acid Wash shirts. Be sure to check the sizing guide available under each clothing item before completing your purchase.
How will I know my order is confirmed? Once you place your order, you’ll receive a confirmation email with all your order details. Make sure your email address is correct at checkout!
When can I pick up my order? We’ll send you another email with instructions to pick up as soon as your order is ready.
What happens if I don’t pick up my order? All orders must be picked up by Nov 23, 2025 (Sunday). If not collected by this date, the order will be considered forfeited and items will be resold donated. No refunds will be given for unclaimed orders.
Do you offer delivery services? We do not provide delivery services for orders.
Can I exchange or return my order? Unfortunately, all sales are final – no exchanges or refunds. To make sure you order the right size, please check out our size guide and review all order details before completing your purchase.
Got other questions? Email us at freshstart@islandecc.hk
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